Customer service representatives are an integral part of any company. Without them, companies would have a hard time establishing a relationship with customers. Find out how to apply as one in a company near you by reading this article and picking up some tips and resources at your disposal.
Nature of Job
Customer service representatives act as the face of the company to customers. Aside from attending to the questions and complaints of customers, they also provide information about products and services, receive orders, and process returns. Some of them may also take the role of a sales representative by promoting their employers’ offerings.
The customer service representative job is an office-based job that requires a sharp analytical mind that can process the requests and needs of clients. It also requires exceptional communication skills.
Average Job Rates
Here is the average yearly compensation for customer service representatives in five countries, according to PayScale.com:
- United States – US$37,900
- United Kingdom – £18,325
- Canada – CA$39,235
- Australia – AU$$49,935
- South Africa – ZAR149,780
Most companies require applicants to be 18 years of age or older. You should have at least a high school diploma or preferably an associate’s degree in any business-related major. Aside from having excellent verbal and written communication skills, you should also have a calm and friendly disposition. You are expected to provide professional and courteous service to customers at all times. Most companies require you to work occasionally during the night time, holidays, and weekends.
How to Find Customer Service Representative Job Vacancies Near Home
The application process often starts by crafting a well-written resume, highlighting your previous work experiences. If you’re just new to the position, you should emphasize your skills and strengths. You may want to hire someone who can write professional resumes to increase your chances of being recognized by employers.
You can then post your resume on different employment websites like the ones listed below. Aside from this, you can also attend seminars, job fairs, and other business-related events to establish connections with potential employers. You may also enroll in training, communications classes, and personality development courses.
Here are some of the most popular employment websites to apply to jobs through.
Indeed is a leading employment posting site. Here, you can find job vacancies in almost every field or industry, both locally and internationally. The website has a high-trafficked job board in the U.S. and abroad. To search for an opening in your area, just key in “customer service representative” in the What box and supply the city where you reside in the Where box, then click the Search button.
LinkedIn is the social media platform for job seekers and career-oriented people. Aside from connecting with employers and fellow applicants, you can also get valuable tips from recruiters and career development experts. Its jobs section allows you to browse different positions in virtually all industries. To find a job near your area, you need to create a professional profile. Type in “customer service representative” in the Search Jobs box and your city in the Search Location box. Then click on or tap the Search button.
Glassdoor has many openings for customer service representatives. This site allows you to apply to excellent employers due to its employer rating system. Glassdoor has high traffic in the U.S. and other English-speaking nations. To seek a job near you, encode “customer service representative” in the Job Title box and the city you want to work in on the Location box, then click or tap the Search button.
Government Sites & Programs
Governments in different countries also provide assistance in your hunt for a Customer Service Representative job. Here is a list of sites to utilize.
Under the USA.gov website, you can go to the Find a Job page, which contains various resources on many employment matters, including apprenticeships, job vacancies, and training. You can also utilize the Career One Stop resource.
In the UK, you can visit the Department for Work and Pensions page. Then go to the Find a Job page, where you can choose the job position and the industry where you want to work. UK’s Department for Work and Pension page also contains valuable job hunting and career development tips.
The Canadian government maintains a Job Bank page where you can find vacancies within your area. The country’s Department of Employment and Social Development website also contains tools and features that can help you get hired in your dream job.
Australia’s Department of Employment, Skills, Small and Family Business operates and maintains Job Fair page. This section allows citizens and immigrants to explore employment opportunities within the community of their choice.
The Finding a Job page of the South African Government’s official website provides you with advice and support on looking for your preferred employment opportunities and other career-related matters.
Seeking employment as a Customer Service Representative can be difficult without the assistance of private companies and the government. Through the popular employment websites and government sites listed above, you can finally find, apply to, and get hired in the position you love.