Senior Program Manager Resume Sample

The Senior Program Manager is the person who is responsible for the coordinating the whole project. She/he to communicate with the team members and discuss the various project operational aspects.

They also need to carry out the task of recruiting and training the junior employees. The senior project manager has to monitor the work performance of the staff and checks the work progress of the project.

To prepare the resume for this job position, one must strongly demonstrate your leadership experience. The professionals in the field need to have a very strong strategic planning.

They must also have the great analytical thinking and the organizational skills. Smart communication and time management is an added skill for this job. The project manager must never let project workflow stop.

The essential qualifications required to secure a job of the Senior Program Manager, one must at least hold a Bachelor’s Degree. The further studies in the business administration and management are relevant to be eligible for this role.

The financial knowledge is also required to create financial models. Generally, one must have more than five years of work experience in the related work area to grab this job.

Senior Program Manager Resume Sample

Senior Program Manager Resume Sample

Rob Wilson

743 Xyz Abc Road.
Chicago, IL – xxxxx

Email: email@example.com | Home: xxx-xxx-xxxx | Mobile: xxx-xxx-xxxx

Professional Summary

 Accomplished Technology Professional with deep experience in effectively managing and delivering large scale technology Programs. With more than 20 of strategic execution for both small start-up companies and for Fortune 500 companies. Adept at identifying pertinent technology solutions for strategic business opportunities. Leadership skills honed leading delivery teams while applying consulting acumen gained from over 14 years’ customer facing consulting engagements. Recent project domain areas include eCommerce, enterprise Healthcare Information Technology solutions, Customer Relationship Management (CRM) implemented across a variety of industry verticals including retail, insurance, telco and financial.

 

Highlights

  • Has delivered 30+ software solutions and 20+ business assessments.
  • Field-tested Leader of diverse, global, matrix teams of up to 50 members, geared toward producing exceptional and measurable results in local and virtual settings.
  • Talented innovation practitioner seeking to tease out the root cause and analytically solve underlying problems using experience from many years of customer-facing consulting engagements.
  • Highly proficient at critical path identification, risk management, C-Suite communication, and in developing stakeholder alliances. Adept at defining PMO best practices, quality benchmarks, and KPI metrics.
  • Intimately involved in all lifecycle phases of projects, from inception to development to delivery, training, and adoption.
  • Broad experience of methodologies including RAD, Waterfall, Agile / Scrum.

 

Work Experience

Senior Principal Program Manager

ABC LLC – Cambridge, MA

August 2010 to Present

  • Managed multiple interdependent programs and product delivery teams to deliver on multiyear roadmap goals launching an e-commerce platform solution.
  • Rapidly built cross-functional teams to make trade-off decisions between quality, costs, resources, scope, and time.
  • Orchestrated activities of product management, engineering, marketing, sales, educational services and support to deliver numerous digital deliverables for both licensed and cloud delivery models.
  • Planned and oversaw various projects during a multi-year program to radically re-engineering and modernizing the ATG Commerce product stack and transforming the product to Oracle Commerce Cloud.
  • Championed transition from waterfall to agile and scrum delivery methodology, thus achieving a 50% reduction in product release cycle times.
  • The transition significantly enhanced business predictability and confidence in the key Product investment areas and the overall Product roadmap.
  • Led a significant push towards requirements (themes, epics, and stories) transparency in a centralized requirement repository, achieving a 30% improvement in time spent in monthly meetings with C-Level Executives as more functional reports were available.
  • Launched accelerator products, by partnering with newly acquired companies (Endeca, RightNow, Vitrue) to comprehensively understand, integrate and incorporate their products and product teams.

 

Senior Managing Consultant

Company Name LLC – Burlington, MA

August 2001 to August 2010

  • Managed and delivered consulting projects within this growing Healthcare technology practice.
  • Defined and delivered solution offerings, hired and mentored consulting team peers, participated in an organizational balanced scorecard development.
  • Consulting projects covered a range of healthcare technology and included
  • A complete strategic compliance re-assessment resulting in recommendations for the implementation of healthcare mandates for BCBS Delaware.
  • Operated with substantial latitude while working with the CIO and C-Level staff.
  • Worked closely with SMEs to more fully define and subsequently launch a private fee-for-service for Tufts Health Plan.

 

Senior Consultant

XYZ LLC – Cambridge, MA

1996 to 2001

  • Served as a CRM-focused technical consultant and architect for a globally-diverse base of client project engagements.
  • Managed a 6-member technical team in the successful deployment of a contact center solution spanning global regions for Reuters.
  • Directed a CRM and Intelligent call routing integration at the New South Wales Police’s non-emergency police assistance line with approximately 10,000 calls weekly.
  • Achieved a 20% increase in customer subscriptions for Cable & Wireless while leading a technical implementation of an outbound call center technology solution.

 

Educational Qualification

Bachelor of Science in Computer Science

University College Dublin – Dublin, CA

1996

—– References Available upon Request –—

 

Here are few shorter examples which will give you more idea about how to write a resume for the position of Senior Program Manager.

Check these Senior Program Manager resume samples.

I hope you find something interesting and valuable from these examples.

Example 1:

Senior Program Manager

Location: Boston, MA

Experience: 3 Years

Responsibilities:

  • Manage hospital-wide initiative to reduce readmissions to meet the strategic target and to enable the associated change in operations across the inpatient units.

Key Contributions:

  • Develop the framework and infrastructure of the program in conjunction with the clinical lead.
  • Rolled out a readmission Risk Score, an informational website and analytic toolbox for units and departments to understand their patients at risk of readmission and incorporate the available strategies to improve care transitions.
  • Identified gaps in the patient care pathway which can contribute to unnecessary readmissions.
  • Secured funding to launch pilot programs.
  • Developing project plan for each pilot programs to launch within few months.

 

Example 2:

Senior Program Manager

Location: Marlboro, MA

Experience: 4 Years

  • Responsible for creating and maintaining strong relationships with VCE business leads, Human Resources Business Partners, and senior management to provide best in class programs.
  • Design, source and oversee the global VCE Summer Intern, Co-op, and Fellow STEM Programs.
  • Manage VCE’s corporate events, community outreach, and employee initiatives.
  • Design and implement solutions to meet organizational needs; Employee Circles, Rewards and Recognition Award, Tuition Reimbursement, VCE Employee Survey and VCE Community Investment Programs.
  • Partner with Marketing, IT, Finance and EMC to develop and execute HR initiatives and processes to drive and support programs.
  • Manage the VoiCE Around the Block internal newsletter and facilitate the transition to VCE Central, the newly created online internal communications vehicle.
  • Act as the Senior Human Resources Business Partner on an as needed basis to Marketing, Engineering and Legal Department.

 

Example 3:

Senior Program Manager

Location: Cambridge, MA

Experience: 5 Years

  • Delivering Projects / Programs that enhances business value and increases customer satisfaction.
  • Executing global program implementations by managing projects on a day-to-day basis to deliver on schedule and budget
  • Managing medium to large scale cross-functional projects of moderate to high complexity with both a business and a technology focus
  • Leading projects/programs from planning through implementation across multiple functions/technologies.
  • Applying strong project management standards and best practices and ensure adherence for successful execution of projects on scope, on schedule and on budget
  • Developing and executing change management and communication plan for large enterprise-wide initiatives.
  • Generating efficiency, cost saving and improvements to processes that support projects, from initiation to delivery and production Support
  • Execution of project tasks, mitigation of project risks, resolution of issues and management of resources to successfully meet project goals and deliverables

 

Example 4:

Senior Program Manager

Location: Beverly, MA

Experience: 3 Years

  • Coordinate the activities of a multi-disciplinary team: sales, marketing, engineering, field technicians, and customer service, to manage several customer programs and meet aggressive deadlines.
  • Manage large data sets/databases, analyze quantitative/qualitative temperature & logistics data and create technical reports; use process improvement and statistical methodologies to evaluate customers’ cold chains.
  • Organize monthly meetings with customers to present findings and make recommendations.
  • Make on-site visits to assist customers in diagnosing cold chain issues and implement process improvements.
  • Deliver training and demonstrations to customers (or their suppliers & receivers) on best practices, hardware, and software tools.
  • Build and maintain strong customer relationships; received high satisfaction ratings from all customers.
  • Work with sales and marketing managers to win new programs and identify revenue/profit growth opportunities for existing programs.
  • Keep abreast of technological and competitive developments. Conduct research on industry practices and standards.
  • Represent the organization and deliver presentations at industry conferences and events.
  • Work with product managers and software engineers to improve hardware & software features and functions.
  • Manage strategic initiatives projects for the Professional Services department.
  • Train and supervise the work of several Data Management and Support Associates.

 

Example 5:

Senior Program and Project Manager

Location: Boston, MA

Experience: 3 Years 6 Months

  • Significantly enhanced enrollment programs through process improvement and innovation: created program intent and processes, secured necessary stakeholder relationships and developed/monitored program metrics
  • Coordinate technology and implementation plans with Leaders, Finance, Sales, Marketing, Legal and functional managers to implement program and project deployments
  • Lead the identification and development of business requirements, business design specifications, enhancements, project value metrics, risk mitigation, user acceptance strategies & test plans and deployment activities
  • Provide leaders with an operational readiness plan to support the business prior to go-live: staffing models, communication plans, budgeting
  • Successfully managed a migration project consisting of hundreds of key accounts off a legacy platform onto a web-based platform
  • Serve as the program manager for Affordable Care Act (ACA) government mandates, monitor changes and impact to the business and IT.
  • Manage all external vendor relationships related to IT projects from contracting to implementation
  • Participate in Blue Cross Association to select national vendors; requirements, RFP process, contract selection
  • Lead several types of federal, state and healthcare programs that include state, federal agencies, IT vendors and internal and external business groups
  • Serve on Steering Committees which monitor federal, state legislative changed and ensure compliance with those regulations that affect the business

 

Example 6:

Senior Technical Program Manager

Location: Cambridge, MA

Experience: 2 Years 3 Months

  • Lead teams across the company to define priorities for critical initiatives, drive definition and scope, plan resourcing, and provide visibility on progress from inception through delivery
  • Drive product-centric core teams, partnering closely with cross-functional teams of Engineering, Product Management, Sales, Services, and Support to define, develop, and deploy product roadmap solutions that meet customer needs and market success criteria

 

Example 7:

Senior Program Manager

Location: New York, NY

Experience: 6 Years

  • As a senior program manager in the Technology division, manage strategic technology and process initiatives.
  • Set up and implement Scaled Agile Framework methodology.
  • Implemented $5 million-dollar data warehouse and data quality platform requiring coordination with onshore and offshore developers, testers, business, and operations.
  • The platform utilizes IBM DB2 database software.
  • Created and executed a customized program and project framework based on Scaled Agile Framework methodology.
  • Led process improvement initiatives to increase team productivity and quality standards by implementing industry best practice Project Management Lifecycle (PML) and Software Development Life Cycle (SDLC) processes utilizing applications including MS Project Server, MS Sharepoint, HP Application Lifecycle Management, and HP Project Portfolio Management.
  • Provided actionable and metrics-based reporting to C-level executives and senior management on program schedule, scope, resources, issues, and risks.

 

Example 8:

Program/Senior Project Manager

Location: New York, NY

Experience: 8 Years

  • Project/Program Manager for a portfolio up to twelve plus simultaneous IT projects (PPO & HMO Claims centric) serving NY State, CMS, Medicare, Medicaid, Vendors/Delegates, HIPAA, Other Health Insurance Providers, etc.
  • Performing strategic planning, defining and maintaining PM standards, as well as satisfying budget expectations/responsibilities and accountabilities.
  • Collaborated regularly with Sr. Management, PMO, Project Managers and Business as necessary regarding funding, schedules, approvals, status, deliverables, standards, requirements, staffing, recommendations, change requests, defect management, etc.
  • Provided Senior Project/Program Management services (strong MS-Project, MS-Office skills) to the Information Technology – Information Management-Business Intelligence Enterprise Data Warehouse organization.
  • Supporting these Business/Data areas: HMO, PPO & Pharmacy Claims, Providers, Members, Benefits, Brokers, Government Programs, Lab Results, Health Information Exchange (HIE-work efforts/challenges: ICD-10, standardization, interoperability, EHR, EMR, data issues), etc. across Mainframe, Distributed, IVR and EDI platforms.
  • Project Managed various workflows associated with Claims processing.
  • Lead, managed and worked with Project Management Offices (PMOs) to standardize, align to strategic objectives & achieve economies of repetition in project execution.
  • Five (5) years functional experience planning, managing and coordinating simultaneous multiple large-sized complex projects

 

Example 9:

Senior Program Manager

Location: Brooklyn, NY

Experience: 6 Years

  • Community Senior Center- feeds 75-100 people daily
  • Oversee the day to day operations of the senior center’s food and nutrition program along with the
  • health and wellness program all while providing a safe place for seniors to socialize.
  • Accomplishments:
  • Provides case management and information and referrals to seniors.
  • Provides a wide range of activities to meet the diverse population needs
  • Supervises the Social Adult Day Care Program.
  • Ensures meal and program follows DFTA guidelines.
  • Works with NYCHA staff on a variety of issues related to the senior center.
  • Responsible for the recruiting and training for all senior on non-senior volunteers

 

Example 10:

Senior Program Manager

Location: New York, NY

Experience: 4 Years

  • Managed a portfolio of strategic programs designed to deliver a new generation of digital products.
  • Led multiple programs simultaneously; had accountability for the strategy, governance, communications, schedules, risk management, budget, and outcomes.
  • Had a proven record of taking over challenging projects and making them a complete success.
  • Took over a program, which had been delayed multiple times because of its complexity. Managed four teams. New functionality was released in six months. This functionality put the company ahead of major competitors and allowed to retain two multi-million dollar strategic accounts.
  • Managed analytics platform migration. The migration allowed annual saving of $200,000.
  • Drove the development of the PMO reporting framework including policies, standards, KPIs.
  • Identified program risks, developed mitigation strategies.
  • Led the transition from Waterfall to Agile.
  • Managed multiple scrum teams (US and International); ensured the scrum ceremonies were followed.
  • In conjunction with Business and Customer Support Management developed dashboards which provided full transparency of the defects trends and allowed to improve the resolution time and SLA management.
  • Participated in the Technology Management initiative, which helped to achieve zero-downtime releases.

 

Example 11:

Senior Project/Program Manager

Location: Chicago, IL

Experience: 11 Years

  • Responsible for the delivery of multiple programs across various customers.
  • Responsible for Program/Project from Budget, scope, resources, risks, issues and change control management.
  • Work with client teams as well as any and all members of assigned project team to estimate costs and timing for project tasks and deliverables.
  • Coordinated all activities of the project team and ensure that project tasks are completed by scheduling and facilitating team meetings, communicating action steps, and delivering weekly status reports to the project team, the client and management.
  • Developed and demonstrated an understanding of the client’s business, their needs, expectations, requirements and success measures.
  • Managed client’s point-of-contact for all day-to-day project related issues.
  • Provided leadership to project teams through all phases of the project lifecycle, providing coaching and motivation.
  • Technical Scope: Windows, Word, Excel, PowerPoint, Big Data Analytics using Hadoop, Hive, Pig, SQL, Solr, Flume, Sqoop, Waterfall/Agile Development Methodology, Software Development Life Cycle

 

These are some sample resumes/cv of Senior Program Manager. You can select any of the lines/sentences from these all examples. Combine them, edit them and use them to make a nice & effective resume.

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