Customer Relationships Management (CRM) is more than establishing communication with potential leads. It involves cultivating relationships and creating loyalty while maintaining a comprehensive archive of customer history and contact information.
The logical next step is to make this knowledge available to joint teams and pip it out to other business software solutions through smart integrations. A CRM system records the contact information of your customers that retains the specifics of your relationship, and every interaction.
This interaction can be through phone or email, even nowadays, through other platforms such as social media or even a support desk for your customers. Here are the top 3 Customer Relationship Management software programs available for your businesses!
Hubspot CRM
HubSpot provides pricing and distribution solutions that expand with you, whether you have a small team of five or a professional sales force of 500. For businesses wishing to spend less time recording data, HubSpot customer relationship management (CRM) software is developed.
It holds all your contacts in one unified database, which can be personalized. And in one location, you can see everything about a lead — no more searching through inboxes to find stuff. HubSpot CRM pricing starts at $50.00 a month, however, there’s a free trial version.
HubSpot’s Features
- Calendar/Reminder System
- Document Storage
- Email Marketing
- Internal Chat Integration
- Lead Scoring
- Marketing Automation Integration
- Mobile Access
- Quotes/Proposals
- Segmentation
- Social Media Integration
- Task Management
Benefits of Using HubSpot
You can get an up-to-the-minute view on a tidy, visual dashboard of your entire sales funnel! You can sort deals that have been won and lost, scheduled meetings, contracts sent over, and monitor results against quotas you set in a single view.
Overall, you can sort deals within a fraction of the time by name, owner, number, or stage with custom filters for the actionable info. HubSpot CRM automatically monitors consumer interactions – whether in an email, on social media, or on a call.
Use HubSpot Sales to sync with Gmail or Outlook, and catch any call, text, or meeting that happens. Any contact with a lead, including calls, emails, and notes, is preserved in a tidy timeline. You’re never going to have to dig through a messy inbox or spreadsheet to find out where a relationship is left off.
Bitrix24
Bitrix24 is the world’s largest free online CRM platform used by more than 3.5 million businesses. It’s possible with its open source code access in the cloud or on-premise.
Bitrix24 offers unlimited leads, offers, contacts, firms, quotations, invoices, and arranging appointments. The free plan also comes with telephony and email marketing.
It has advanced systems include digital distribution and promotions, bulk SMS, multiple-pipeline campaign management, and support. Another benefit of using this platform is that it’s available in 12 languages.
The pricing starts at $24.00 per month. However, Bitrix also offers a free trial. Check the full pricing here.
Bitrix24’s Features
- Analytics
- Lead Nurturing
- Progress Tracking
- Project Management
- Appointment Reminders
- Automated Scheduling
- Calendar Sync
- Client Database
- Group Scheduling
- Online Payments
- Room Booking Management
Benefits of Using Bitrix24
Bitrix24’s CRM forms a database where it maintains and records the interaction and communication history. All-new activities related to a client or organization (phone calls, texts, meetings) are easily tracked and more activity can be planned.
The CRM contains tools to generate reports, import/export communications, conduct analyzes, and perform target audience segmentation as accurately as possible.
It is possible to divide incoming contacts or leads among sales managers, evaluate marketing strategies, and vary access permission to any deal or lead depending on its status or other parameters.
Pipedrive
Pipedrive helps organize the design teams to become the best. Start monitoring materials, contacts, and progress on your overall project with the simple to implement Pipedrive CRM tool used by thousands of management teams around the world.
Both in the office or on-site, Pipedrive ensures that you stay up-to-date on the progress of the contract and the planned activities when driving to close maximum deals. Pipedrive pricing starts at $15.00 per month. This platform does not have a free version.
Pipedrive’s Features
- Client Tracking
- Contract Management
- Forecasting
- Project Management
- Quotes/Proposals
- Sales Pipeline Management
- Scheduling
- Analytics
- Customer Segmentation
- Lead Nurturing
Benefits of Using Pipedrive
A sales operation is whatever drives the deals towards closing. It can be a phone call, a meal, a conference, an email, or whatever. Timing lots of things and making Pipedrive remind you what to do next is its major benefit.
Conclusion
While CRM software is most widely used to manage a company-customer relationship, CRM software systems are often used to manage business contacts, staff, customers, deal wins, and sales leads.
In the past, enterprise-sized businesses used CRM software mainly, but today, organizations of all sizes and in all sectors use CRM software. Check out these top 3 CRM softwares now, and see what suits your business needs the best.
