A Dispatcher is an individual who works for the various industrial services as well the emergency sector. Their main work role is to answer the phone calls and communicate with the person on the other side. They need to talk calls in order to transfer the information to the mobile units. To get selected for this position, the most important quality is the patience and must be able to keep calm in an emergency.
The other skills which help to get the job for the Dispatcher are the excellent communication abilities and the multitasking skills. Most of the Dispatcher Resume Samples have skills like paying attention to details, sound decision making along with some interpersonal capabilities. The educational requirement to be eligible for the job of Dispatcher is the high school diploma or equivalent graduation.
The employers readily hire the candidates with the sharp awareness and spontaneity. The on-the-job training is available so there is not much need for previous experience in the Dispatcher Resume. Those who are seeking for this position but must pass a written test as well.
Dispatcher Resume Sample
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Rob Wilson
Dispatcher
743 Xyz Abc Road.
Chicago, IL – xxxxx
Email: email@example.com | Home: xxx-xxx-xxxx | Mobile: xxx-xxx-xxxx
Professional Summary
Computer-savvy Transportation and Logistics Analyst highly skilled in Roadnet, Mobilcast, and AS/400. Desires a role as a Router/Dispatcher.
Work Experience
Dispatcher
ABC Company – Denver, CO
April 2000 to May 2014
- Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.
- Oversaw scheduling for the day-to-day activities of 40 transportation employees.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Resolved problems for customers, warehouses, and carriers.
- Acted as a liaison between logistics, carriers, and customers.
- Completed all necessary customs documents and other paperwork.
Educational Qualification
High School Diploma in General Studies
ABC High school – Westminster, CO
1998
Skills and Strengths
- AS/400 experience.
- Detail-oriented.
- Decisive Strategic Planner.
- Logistics network analysis.
- Flexible worker.
- Works well independently Customer service-oriented.
— References Available upon Request —
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Properly writing roles, responsibilities, and skills in Dispatcher’s Resume is very important. It is because the employer or the recruiter will check them to judge your capabilities. Mostly, the points of the job duties performed will come under the section of work experience in the Dispatcher’s Resume. Whereas you can mention your skills within the skill section. The other key or highlighting points can be noted separately.
To get the job, making an accurate resume having precise points is necessary. Hence, here are few shorter examples which will give you a better idea of how to write roles, responsibilities, skills and work experience in the resume for the position of Dispatcher.
From our resume database, I have gathered few examples. These resumes are selected on basis of different location and experience level. These Dispatcher Resume samples of professionals will give you provide with a hint when you are writing your resume. You can change the points according to your location and experience level.
Check these Dispatcher resume samples. I hope you will find something interesting and valuable from these examples.
Few More Dispatcher Resume Sample:
Example 1:
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Dispatcher
Location – Richmond, VA
Experience – 3 Years
Summary:
- Accomplished and energetic Lead/Dispatcher with a mindset to get my job done. A motivated leader with strong organizational and prioritization abilities. Areas of expertise include Computers, Communication and Food Production.
Duties Performed:
- Receives over 100+ nationwide customer and corporate manager assistance calls a day, requiring immediate action and prioritization techniques to ensure importance and urgency is addressed while ensuring accuracy.
- Primarily addresses concerns of markets located in: Orlando, Tampa, and Knoxville.
- Occasionally responds to inbound customer service inquiries in secondary markets with locations including Florida, Charlotte, Raleigh, District of Columbia, Richmond, Norfolk, Birmingham, Chattanooga, New Orleans, Sacramento, and Dallas.
- Knowledgeable in company procedures & processes related to satisfying customers’ needs.
- Effectively listening & replying to customer related issues.
- Providing first call resolution, while following strict procedures that meet compliance guidelines.
- Ability to identifying issues & offering customers with appropriate solutions applicable to their specific concerns.
Skills:
- Proficient in Windows 7 & 8.
- 13,000 KPH Data Entry.
- Team liaison.
- Extremely organized typing speed.
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Example 2:
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Dispatcher
Location – White Hall, AR
Experience – 4 Years
Work Summary:
- Create, maintain, and enter information into the database.
- Answer telephone and give information to callers, take messages, or transfer calls to appropriate individuals.
- Establish work procedures or schedule, keep track of daily work.
- Relay work orders, messages or information to or formwork crews, supervisors or field, using a telephone.
- Operate office equipment such as fax machines, copies.
- Dispatch truck to the correct location, followed by the kill schedule from the supervisor.
Skills:
- Active Listener.
- Computer and Electronics.
- Food Production.
- Time Management.
- Critical Thinking.
- Educating and Training new employees.
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Example 3:
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Dispatcher
Location – Fort Worth, TX
Experience – 7 Years
- Dispatched up to 13 technicians.
- Excelled in logistics.
- Created purchase orders daily.
- Scheduled new work orders.
- Great customer service.
- Edit multiple spreadsheets daily.
- Experienced in Excel, QuickBooks, and Word.
Skills:
- Punctual and positive attitude.
- Communication skills: Written and verbal (English and Spanish)
- Microsoft Word/Excel.
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Example 4:
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Dispatcher
Location – San Diego, CA
Experience – 2 Years
- Perform dispatch duties.
- Provide logistical support such as develop delivery routes and maintain contact with drivers throughout the day.
- Communicate with drivers on the road.
- Monitor routes by GPS.
- Communicate with customers and inform about delivery times.
- Perform administrative duties: Develop and maintain a filing system, complete applications and forms.
Skills:
- Knowledge of Microsoft Office: Word, Excel, Powerpoint, and Outlook.
- Able to work under pressure and with deadlines.
- Customer Service Focus.
- Teamwork.
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Example 5:
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Dispatcher
Location – Cambridge, MA
Experience – 8 Years
- My responsibilities included taking service calls from customers.
- Scheduling work for technicians in advance and in emergency situations using the Service Management system.
- Scheduling managers for job consultations.
- Problem-solving with technicians and customers.
- Scheduling following up work as needed.
- Assisting in scheduling long-term projects.
- Ordering and receiving parts.
- Assisting in supply preparation for job sites, and other tasks as needed.
Skills:
- Exceptional Customer Service.
- Excellent Organizational Skills.
- 89 WPM Typing Assessment.
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Example 6:
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Dispatcher
Location – Arlington, VA
Experience – 5 Years
- Data entry, customer service, assigning drivers to wheelchair calls.
- Skilled in call center operations.
- Adheres to customer service procedures.
- Quick learner.
- Provided outstanding customer service to clients and drivers.
- Ensured timely response in picking up clients.
- Maintained positive relationships with all customers and drivers.
- Gathered and verified all required customer information for rides.
- Managed customer calls effectively and efficiently.
Skills:
- Advanced Excel spreadsheet functions.
- Flexible worker.
- Independent worker.
- Works well under pressure.
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Example 7:
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Dispatcher
Location – West Covina, CA
Experience – 3 Years
Duties:
- Sending out the routes in a timely manner was our main priority.
- Scanned out medications for every route and filled out paperwork that was to be signed in and out by dispatchers.
- I answered phone calls that would come in typically regarding medication pick-ups and drop-offs, or if the drivers had any questions they would call us and we would answer them as best as possible.
- I sent out routes to multiple facilities throughout the day.
- I managed company cards for the drivers; adding their mileage and making sure that their miles were high enough to the correct amount in order to receive another card of $75 and ensuring that all transactions were documented.
- Handled and reviewed candidates’ resume for the driving position.
- Supervised over 12-30 employees per day.
- Kept track of important documents that were to be imported into a document folder with no mistakes.
Skills:
- Word processing.
- Dedicated team player.
- Customer Service.
- Filing Invoices.
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Example 8:
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Dispatcher
Location – Morton, IL
Experience – 3 Years
- A Police/Fire/EMS dispatcher.
- EMD and CPR certified.
- System administrator for both the dispatching and records systems at the department.
- Proficient in Microsoft Word and Excel.
- Received letters of commendation for handling certain situations by going above and beyond.
- Fast learner and enjoy completing tasks efficiently.
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Example 9:
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Dispatcher
Location – Harmon, Guam
Experience – 4 Years
- Prepare flight plans, brief pilots prior to departure, deliver load sheets to pilots for approval, give ramp agents load instructions.
- Create work schedules.
- Respond to emails regarding operations.
- Monitor routes and times of drivers.
- Respond to customer inquiries/complaints.
- Transport passengers to various destinations.
Skills:
- Schedule Management.
- Multi-line phone operation.
- Service coordination proficiency.
- Data entry.
- Strong problem-solving attitude.
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Example 10:
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Dispatcher
Location – Corona, CA
Experience – 5 Years
Duties Performed:
- Deal directly with technicians and customers over the telephone and electronically, accept incoming service request and respond in a timely manner.
- Imputing calls in our system ESC and customer websites.
- Dispatch technicians to areas or locations according to their area and level of experience.
- Check technicians in and out of IVR system and update customer websites with the job conclusion.
- Schedule F/U visits.
- Calculate DNE, and make sure we do not exceed DNE, as well as request DNE increases if the job will go over what initial job payment provided before service is completed.
- Take care of technicians and any request they have such as purchase orders, approvals for F/U, location address, DNE increases, Job description for every job as well as downgrading a call for another day that does not require an emergency service to be able to serve every call that is a priority.
- Good communication skills with technicians, customers, service managers (technicians managers), account managers, call team as well as other dispatchers.
Skills:
- Customer relations.
- Adaptive team player.
- Good judgment.
- Detailed oriented.
- Good Communication skills.
- Analytical thinking.
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Example 11:
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Dispatcher
Location – Brooklyn, NY
Experience – 4 Years
Professional Summary:
- Possess efficient and fluent communicational skills and abilities.
- Efficient in handling tasks under pressure in a fast-paced environment.
- Experience in working with diverse cultural backgrounds.
- Two years of experience in the field of supervision.
- Excellent coordination with staff members and higher supervisors.
- Complete knowledge regarding rules and associated regulations.
Responsibilities:
- Assisted in the training of new employees in order to provide excellent customer service at a respectable pace.
- Monitored the drivers’ quality and service quality of trips for consistency and time.
- Transferred the prices to the subordinates for preparation of drivers’ trip.
- Tallied trips of drivers at the beginning and end of each shift.
- Collect base fee from drivers.
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Example 12:
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Dispatcher
Location – Dallas, TX
Experience – 4 Years
Duties:
- Receive, schedule, track and invoice orders for delivery.
- Prepare and issue daily production reports.
- Communicate with customers regarding delivery schedules and ensure that any necessary information is provided to them.
- Provide drivers with written instruction on where to deliver goods and instruct them about best possible routes.
- Keep in constant contact with drivers to determine their locations and provide alternative locations in cases of rush hours or traffic blocks.
Skills:
- Computer proficient.
- Active listening skills.
- Strong initiative.
- Courteous demeanor.
- Strong team player.
- Customer service-oriented.
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Example 13:
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Dispatcher
Location – Marathon, FL
Experience – 4 Years
Responsibilities:
- Scheduled reservations for clients to go to Miami or Fort Lauderdale airports.
- Ran credit cards and balanced batch at end of the day.
- Kept track of 12 drivers and knew their whereabouts.
- Solved office problems.
- Trained new dispatchers.
- Assigned and printed daily manifest for drivers and made sure they were on time.
Accomplishments:
- Helped owner grow from 3 to 6 times a day trips to airports.
- Solved major problems on timely basis, I.e. van breaks down my job to get people to the airport on time.
Skills Used:
- Client database, Microsoft word, and works.
- Credit card machine.
- Excellent phone customer service.
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Example 14:
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Dispatcher
Location – Melbourne, FL
Experience – 4 Years
Duties:
- Dispatch technicians.
- Troubleshoot and solve cable issues for technicians while they are in customer’s homes.
- Call customers to make appointments.
- Handle outages.
- Completed several NCTI courses with 100% Trained several employees to do my job, as well.
- Provided billing for the company.
- Working with the county for the senior programs.
- Also have knowledge of quick books, excel and Microsoft.
Skills:
- Fast learner.
- Filing and data archiving.
- QuickBooks proficiency.
- Excellent work ethic.
- Good multitasker.
- Dependable and Responsible.
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Example 15:
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Dispatcher
Location – Saint Cloud, MN
Experience – 4 Years
Responsibilities:
- Created and filed invoices.
- Dispatched drivers through the Midwest and East coast.
- Worked as customer service representative as well.
- Kept up with all the drivers.
- Checked in on if they filed the hours they were driving or sleeping.
- Working with truckers is not easy and requires a lot of patience and calmness.
Skills:
- Detailed Oriented.
- Self-Motived Individual.
- Positive Attitude.
- Organizational skills.
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Example 16:
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Dispatcher
Location – Austin, TX
Experience – 3 Years
Duties Performed:
- Dispatches service and trouble call to field service personnel.
- Ensures calls are dispatched correctly and on time.
- Logs customer complaints.
- Prepares work orders and provides back up support to Customer Service Representatives.
- Fields customer questions, complaints and billing inquiries.
- Creates services requests and routes calls to appropriate department.
- Notifies Austin Water executives and other city departments of water outages, main breaks, or out of service fire hydrants or street cuts.
- Operates 2-way radio/pager to provide technical advice and assistance to field personnel in accordance with FCC rules and regulations.
- Compiles, records, and updates service orders for follow-up and verifies customer account and active services using various databases and software applications.
- Interprets Water/Wastewater profiles and blueprints to conduct research on previous work completed.
- Assists Watershed Protection with WERE program.
- Monitors security cameras and notifies APD of suspicious activity.
- May provide technical advice and support to Customer Service, 3-1-1- and the field service personnel.
Skills:
- Independent reliable worker.
- Advanced with computer software.
- Exceptional communication skills.
- Proficient in cash management.
- Multi-line phone talent.
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Example 17:
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Dispatcher
Location – Bakersfield, CA
Experience – 2 Years
- Dispatched paramedics and emergency medical technicians.
- Handled calls regarding medical emergency and non-medical emergencies.
- Answering 911 medical emergency calls.
- Sending the appropriate unit to respond to that particular level of danger based on information received, that was provided by the patient.
Skills:
- Hauling Freight.
- Account Management.
- Creative problem solver.
- Quick learner.
- Strong client relation.
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Example 18:
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Dispatcher
Location – Scottsbluff, NE
Experience – 2 Years
Summary:
- Outgoing, motivated individual seeking long-term employment to utilize my problem solving and communication skills. Specialized in customer service with over 10 years’ experience.
Duties:
- Manage 40 to 75 technicians on a day to day basis.
- Process Gas Emergency order according to process.
- Ensure safety for technicians as well as customers.
- Exercise HIPPA policies.
- Manage technician’s daily schedules.
Skills:
- Ability to Work Under Pressure.
- Organizational Skills.
- Conflict Resolution.
- Multi-language (Arabic, Amharic& Tigrigna)
- Time Management and Multitasking.
- Efficient Teamwork.
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Example 19:
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Dispatcher
Location – Belpre, OH
Experience – 4 Years
Duties:
- Utilized knowledge of computer programs such as ICOMS, TOA, Pulse, and various information databases to assist fellow dispatchers and other departments in providing our customers with the best overall experiences.
- Worked with Call Center supervisors as well as leads in resolving customer issues effectively.
- Worked with the Head End in alerting them to issues and well as using information gathered from the call center and information in Pulse to find the root of the issue.
- Worked with the Front Counter in from-the–hip issues that walk in the door such as routing techs to trouble locations and researching recorded signal issues.
- Worked with the technicians to alleviate trouble that they find in the field many of these are technical issues.
- We find information in various places such as from Chad Winnell, the call center, the Head End, and sometimes even utilizing the internet such as TiVo.com and various manufacturers’ websites.
- Worked with Remedy as part of the outage team.
- Worked with Voice Operations Department and Tier 2 internet support in repairing phone and data issues before and after they reach the field.
Skills:
- Organized and able to maintain a structured schedule.
- Responsible, reliable, and communicated.
- Ability to communicate with children of all ages.
- Ability to plan and execute age-appropriate activities.
- Ability to supervise and maintain children in a safe play environment.
- Prepare and serve clean-up duties for breakfast, lunch, and snacks.
- Ability to tutor one-on-one children with a structured curriculum.
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Example 20:
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Dispatcher
Location – Carol Stream, IL
Experience – 8 Years
Responsibilities:
- Answered incoming calls from gas stations that needed to place a fuel order.
- Scheduled appointment times to pick up bio from terminals to deliver to other terminals.
- Dispatched each load to be delivered to stations within the time frame that they needed the fuel delivery.
- We also dispatched ethanol so we would send drivers to a terminal to load up ethanol and deliver to other terminals.
- We used digital fuel solutions, fleetmatics, excel, word, outlook, etc.
- Managed 30-40 trucks per day.
- Had to make uploads to maximize the capacity of the trailer but within weight limits.
- Had to watch fleetmatics for hours of service to make sure drivers did not go over hours.
- Very fast pace, needed to be able to multitask and make split minute decisions to maximize drivers load count and to maximize the drivers’ hours of service.
Skills:
- Strong customer service skills.
- Exceptional interpersonal skills.
- Proven ability to prioritize and handle multiple tasks in a work environment.
- Excellent organizational and communication skills.
- Proven ability to communicate with children by having enthusiasm and patience.
- Bilingual in English and Spanish.
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These are some sample Resumes/CV of Dispatcher. With the help of these examples, you can create a well-crafted resume yourself. You can select any of the lines/sentences from these all examples. Combine them, edit them and use them to make an effective resume. These resume samples can help you decide what experience and accomplishments to include your resume. It also guides for the proper highlighting points.
There are more than 43,000 active jobs online for the position of Dispatcher in the USA. Find the job suitable to you and start applying with your fresh and updated Dispatcher resume and improve your chances of getting the job.
Hope you got the information you were seeking for.
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