A Call Center Customer Service Representative is responsible for answering the incoming calls of customers. They must answer all their product or service related queries. This position is important for a company as the person at this position is directly connected with the customers and represent himself/herself as the voice of the company. Hence, they seek someone who is good at communication.
He/she should also have qualities like having good listening skills, teamwork, problem-solving capabilities, ability to handle complex customer issues, etc.
Companies generally look for at least 1 year experienced guy/girl at this position. Along with experience, they also look at some qualities in a call center customer service representatives resume such as managing high-volume calls, converting potential customers to long-term customers, detail-oriented, good communication, fast typing speed and good computer skills.
Call Center Customer Service Representative Resume Sample
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Rob Wilson
743 Xyz Abc Road.
Chicago, IL – xxxxx
Email: email@example.com | Home: xxx-xxx-xxxx | Mobile: xxx-xxx-xxxx
Professional Summary
Over 5 years proven experience working in administrative as well as customer service related positions in a variety of settings with diverse populations. Exceptional interpersonal and organizational skills with strong attention to detail. Ability to multi-task and anticipate needs as well as excellent verbal and written communication skills. I seek to secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Skills & Abilities
- Fluently read/write in Spanish/English/Portuguese/Cape Verde Kriolu and could also smoothly translate all languages.
- I have the computer and technical skills to operate both Windows and Mac systems, could work Microsoft Word, Excel and PowerPoint, in addition to all Internet research capabilities.
- Comfortable in a professional environment, work well with others in a group or team setting, able to accomplish collective goals effectively.
- Strong listening skills.
- Attention to detail.
- Able to follow directions.
- Complete assignments in a timely manner.
Work Experience
1) Call Center Representative
Company Name – Chicago, IL
March 2012 to Present
- Obtains revenue by recording and updating financial information.
- Recording and collecting patient charges.
- Controlling credit extended to patients.
- Filing, collecting and expediting third-party claims.
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone.
- Keeps patient appointments on schedule by notifying the provider of patient’s arrival.
- Reviewing service delivery compared to schedule.
- Reminding provider of service delays.
2) Call Center Customer Service Representative
XYZ Call center – Boston, MA
January 2011 to February 2012
- Provide an excellent customer service Meet customer’s needs.
- Work included answering phone calls, answer any customer’s questions.
- 2+ years fast-paced, mission-critical call center experience a plus.
- Strong attention to process and detail.
- Working knowledge of MSOffice applications.
- Strong communication and problem resolution skills both oral and written.
- Ability to maintain confidentiality.
Educational Qualification
1) M.A. in English Literature
Georgetown University Washington, DC
2011
2) B.A in English Literature
Boston College Chestnut Hill, MA
2008
Additional Information
- Excellent customer service skills
- Solid independent self-starter
- Strong communication skills both verbal and written
- Excellent hard skills
- Experience in money handling, customer service and call center customer service
- Proficient in Microsoft Office, 10- Key, and ability to type 40 WPM
- Capacity to successfully research information by using the Web
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Here are few shorter examples which will give you more idea about how to write a resume for the position of Call Center Customer Service Representative.
Check these Call Center Customer Service Representative resume samples.
I hope you find something interesting and valuable from these examples.
Example 1:
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Call Center Representative
Location: New York, NY
Experience: 2 Years
- Provided customer service in a high volume inbound call center to individuals calling about health care.
- Updated information about healthcare changes, asked customers if they are company’s members or whether they would like to apply.
- Sent out application forms to individuals who requested them.
- Provided and updated primary care doctors when requested.
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Example 2:
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Call Center Customer Service Representative
Location: Boston, MA
Experience: 2.5 Years
- Provided customer service to customers as they arrived and exited the store.
- Provided information about items, bagged or wrapped purchased items.
- Distributed store game pamphlets to participants, collected bottle receipts in exchange for cash.
- Responded to customer complaints and resolved issues.
- Processed credit card and check payments, weighed items to determine the price.
- Ensured register had enough cash, kept workspace clean and performed other duties when asked.
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Example 3:
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Call Center Customer Service Representative
Location: Canton, MA
Experience: 1 Year
- Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service.
- Ability to handle a high volume of calls with varying degrees of questions or concerns.
- Solution driven and excellent customer service both internally and externally.
- Team player and ability to adapt quickly to the needs of a busy call center.
- Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
- Excellent verbal and written communication skills.
- Proficient in English.
- Ability to lift 50 lbs. regularly.
- Ability to stand for extended periods of time.
- Multitasking ability.
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Example 4:
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Call Center Customer Service Representative
Location: Houston, TX
Experience: 2 years
- Call Center Representative in delivery inquiry and delivery dispatch.
- Build and maintain a relationship with customers.
- Become familiar and equipped with different products within the department.
- Operate, open and close cash registers.
- Memorize and organize the stock room.
- Display new merchandise.
- Take order and customer assistance over the phone.
- To get the done by giving the customers the best service I can and make them happy.
- Good Communication skills, typing skills, Internet navigational skills as well.
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Example 5:
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Call Center Representative
Location: Hobart, IN
Experience: 2 years 3 months
- Responsible for answering general customer service inquiries as well as the upsell of additional products in a fast-paced customer call center. Daily interaction with customers.
- Provide customer support by answering questions and giving detailed information on company products.
- Input order information into the data system.
- Responsible for completing mail batches error-free and in a timely manner.
- Respond effectively to customer concerns and complaints.
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Example 6:
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Customer Service Representative/Call Center
Location: Boston, MA
Experience: 5 years
Responsibilities:
- Provided Excellent Customer Service to Medicaid Recipients, within the Illinois Health Connect Project.
- Verified In-Bound Caller’s demographics and updated changes in the system.
- Assisted In-Bound Callers to located Primary Care Physicians, and Medical Specialist within designated health plan.
- Provided callers with necessary information, and transferred a caller to appropriate phone numbers.
- Reached Clients with Outbound calls when necessary to remind them of upcoming health care screenings.
- Document all customer contact notes and all call work, code system.
- Possess a positive professional demeanour.
Skills Used
- Organizational Skills.
- Ability to Prioritize.
- Answer calls within time frame set.
- Handle Irate callers.
- Be effective with work.
- Utilize time efficiently.
- Demonstrate Team Work.
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Example 7:
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Customer Service Call Center Representative
Location: New York, NY
Experience: 3 Years
- Answers questions and resolves issues as a “single-point-of-contact” based on phone calls, plan sponsors, PSS/ISO, members, and providers.
- Provide customized interaction based on customer preference and individualized needs.
- Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company.
- Utilizes all relevant information to effectively influence member engagement.
- Proactively assesses customer issues and anticipates their needs.
- Based on the issues and customer needs, quickly determines if the member call should be extended.
- Takes immediate action when confronted with a problem or made aware of a situation.
- Takes ownership of each customer contact to resolve their issues and connect them with additional services as appropriate.
- Identifies member needs beyond the initial inquiry by answering the unasked questions.
- Resolves issues without or with limited management intervention
- Provides education to members to support them in managing their health.
- Partners with other departments to deliver client specific presentations.
- Coordinates efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service.
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Example 8:
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Customer Service Representative/Call Center
Location: Bolingbrook, IL
Experience: 4 Years
- Take inbound phone call from customers needing assistance with products.
- Provide Excellent Customer Service.
- Complete all warm transfers.
- Meet requirements for number quota.
- Assist other employees with finding solutions to customer’s problems.
- Type at a minimum speed of 25 WPM
- Be able to be fully functional alone or in a team environment.
- Resolve customer issues.
- Follow all company guidelines and policies.
- Record detailed notes of each phone call in the customer file.
- Adhere to company privacy policy.
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Example 9:
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Call Center Customer Service Representative
Location: Chicago, IL
Experience: 2 Years
Responsibilities:
- Obtained customer information such as name, address, and payment method, and enter orders into computers.
- Explained products or services and prices, and answer questions from customers.
- Adjusted sales scripts to better target the needs and interests of specific individuals.
- Explained products or services and prices, and answer questions from customers.
Skills:
- Works well with others in diverse settings.
- Excellent communication skills with co-workers and customers.
- Self-motivated individual with the ability to work well as a team player.
- Able to take initiative to accomplish tasks and projects on time.
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Example 10:
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Call Center Customer Service Representative
Location: Boston, MA
Experience: 3 Years
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 10 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Evaluate consumer reports on a monthly basis.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Met or exceeded service and quality standards every review period.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
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Example 11:
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Call Center Customer Service Representative
Location: Austin, TX
Experience: 4 Years
Skills:
- Ability to effectively multi-task and meet deadlines.
- Ability to learn new software applications.
- Able to type 30wpm with a high level of accuracy.
- Possess strong interpersonal and verbal communication skills.
Responsibilities:
- Supporting clients with any concerns regarding their current policy benefits and answering any questions or concerns.
- Explaining company’s processes to clients in a precise, professional manner.
- Meet and support established service goals and business objectives by meeting and exceeding performance standards.
- Uses excellent hearing and listening skills to receive detailed information.
- Recording call information and navigating through systems to best assist clients.
- Participate in various problem-solving and decision-making activities.
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Example 12:
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Call Center Customer Service Representative
Location: Billerica, MA
Experience: 2 Years
- Provide outstanding customer service for inbound and outbound calls for assigned healthcare campaign.
- Demonstrate knowledge of clients’ program and follow all guidelines established.
- Accurately document and update records as defined by clients’ process.
- Ability to cross train on multiple programs.
- Ability to complete and perform other duties as assigned.
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Example 13:
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Call Center Customer Service
Location: Chelmsford, MA
Experience: 1.5 Years
- Provided excellent customer service to customers.
- Effectively answered calls and quickly responded to emails.
- Researched required information using available resources.
- Expertly handled customer concerns or complaints.
- Processed order forms by manually keying information into the system.
- Interacted by telephone with outside parties to solicit orders for goods and services.
- Entered customer information and or data into the system without errors.
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Example 14:
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Call Center Representative
Location: New York, NY
Experience: 6 Months
- Answering 60-100 calls per day.
- Register patients, book, cancel & re-schedule appointments.
- Work with three clinics: Endocrine, Pulmonary, Infectious Disease & Travel.
- Properly directed inbound calls in phone queues to improve call flow.
- Provided accurate and appropriate information in response to customer inquiries.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Example 15:
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Customer Service Representative/Call Center
Location: Austin, TX
Experience: 4 Years
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
- This information can be exchanged in person, in writing, or by telephone or e-mail.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
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Example 16:
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Customer Service Representative/Call Center
Location: Boston, MA
Experience: 2 Years
- Research and provide information regarding member’s eligibility, benefits, referrals and authorizations and clinical issues.
- Provide members with information on the Provider Network and how to contact and access providers.
- Educate providers on the process of submitting outpatient treatment requests for outpatient therapy.
- Initiate or fax necessary forms to providers for outpatient therapy services.
- Coordinate with Provider Relations regarding contracting and/or credentialing status.
Skills:
- Types 50WPM.
- Quick learner and able to work in a fast-paced environment.
- Able to assist customers with timely requesting/problems resolving them in a professional manner.
- Answer inbound calls from internal and external customers.
- Excellent verbal, written and listening communication skills.
- Experienced in providing excellent Customer Service and Call Center.
- Has worked with Microsoft Word, Excel, Outlook, PowerPoint.
- Knows how to multi-task between different systems.
- Hardworking and a team player.
- Polite and outgoing.
- Loves to help people.
- Good at Sales.
- Team Lead/Quality Assurance Specialist.
- Certified Nursing Assistant certified.
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These are some sample resumes/cv of Call Center Customer Service Representative. You can select any of the lines/sentences from these all examples. Combine them, edit them and use them to make a nice & effective resume.
There are more than 250,000 active jobs online for Call Center Customer Service Representative. If you are looking for Call Center Customer Service Representative jobs, you can check it here.
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